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Handling of Personal Information

Privacy Policy

Recognizing the importance of personal information and observing the applicable data protection legislation (including without limitation and where applicable, the Act on the Protection of Personal Information of Japan and the Personal Data Protection Act 2012 of Singapore) (hereinafter referred to as “the Acts”), and other laws and regulations, Chugai Pharmabody Research Pte., Ltd. (hereinafter referred to as “the Company”) has established this Privacy Policy (hereinafter referred to as “the Policy”), based on the policies set forth in the “Chugai Group Privacy Statement”, as a guideline for appropriate collection, use, disclosure, control and protection of personal information.

  • Acquisition/collection of Personal Information
    The Company will acquire/collect personal information in an appropriate and fair manner but within the business scope of the Company.
  • Announcement of the Purposes of Using Personal Information
    The Company will announce on its website the purposes of using personal information whenever it intends to collect and acquire personal information.
    Click here to refer the purposes of using personal information.
    The Company will use personal information within the scope of the purposes announced.
  • Provision of Personal Information
    The Company will observe the Acts and applicable laws when in providing personal data to a third party.
  • Handling of Personal Data by a Subcontractor
    In case of consigning handling of personal data to subcontractors, the Company will select an entity that is deemed as handling personal data appropriately and manage the contracted entity as necessarily and appropriately so that entrusted data is under safe control.
  • Shared Use of Personal Data
    In the case of the Company announcing the shared use of personal data with other specified entities, the fact will be announced beforehand on the website of the Company.
    Click here for the details of shared use of personal data.
  • Safe Control of Personal Data
    The Company will provide appropriately safe measures to protect personal data against being divulged, lost, damaged and falsified.
  • Disclosure/access of Personal Data
    When a request is received from an individual or his/her legally authorized representatives regarding notice of the purpose of use, disclosure, amendment and suspension of use, etc. of his/her personal data possessed by the Company, the Company will respond to such request in accordance with applicable laws and regulations.
    Click here for how to apply for disclosure/access, etc. of personal data.
  • Internal Organization for Protection of Personal Information
    The Company will control and protect personal information appropriately by appointing a Supervisor in Charge of Personal Information Protection and establishing a Personal Information Protection Promotion Secretariat/Data Protection Officer within the Company.
  • Internal Rules and Education on Protection of Personal Information
    The Company shall establish the internal rules in order to implement this policy, which will be thoroughly disseminated, understood and observed by all of its officers and employees through continuous education and training.

The Company may by notice through this website or by such other method of notification as we may designate (which may include notification by way of e-mail), vary the terms and conditions of this Policy, such variation to take effect on the date the Company specifies (which shall generally be no less than seven days from the date of the notice). If you use or access the Company’s products or services after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing or using the Company’s products or services.

Types of Personal Data

The Company will directly or indirectly collect, use and disclose the personal data as described below:

  1. your name, contact number, email, and other information relating to you which you provide to us when contacting us through this website; and
  2. your name, contact number, email, and other information provided in your resume / CV (including information relating to your education and/or background) when submitting a job application with us through this website.

Who do we get your personal data from?

The Company obtains personal data directly from you; in addition, the Company may also obtain personal data from the following third parties or media:

  1. Chugai Pharmaceutical Group Companies
  2. Media such as social media and the Internet
  3. Other third parties (Healthcare providers, health authorities, contract research organisations (CROs) etc.)

Purposes of Collecting, Using and Disclosing Personal Information

The Company may collect, use and/or disclose personal information about you as needed to conduct business. The personal information will be collected, used and/or disclosed within the purposes set forth below in this policy or for other purposes notified individually.

The Company will collect, use and disclose personal information for the manufacturing and sales of its medical products and medical devices.

  1. Purposes of Collecting, Using and/or Disclosing Personal Information of Medical-Related Persons Including Doctors, Pharmacists, Pharmacies and Researchers
    • Provision and collection of information for appropriate use of medical products and medical devices
    • Provision and collection of information on quality, safety and efficacy of medical products and medical devices
    • Acquisition, communication and provision of vendors of biological-origin products
    • Provision of information such as urgent safety information and an explanation document after modification
    • Surveys and analyses of how a medical product or a medical device is used and the needs of users, etc.
    • Communication and provision of information on side-effects occurred and on product recall
    • Medical and pharmaceutical surveys, studies and development
    • Provision and collection of medical and academic information
    • Authentication of members of an internet site for medical-related persons and communication to them
    • Request and execution of a clinical test and a post-marketing survey, etc.
    • Securing safety of medical products and medical devices
    • Exchange of safety information with overseas affiliated companies
    • Notification and reporting to governmental agencies and/or member organizations
    • Collection and control of information on processing payments
    • Provision and disclosure of information on payment to medical-related persons and researchers, for the purpose of securing transparency
    • Others including smooth and appropriate communication with medical-related persons and researchers
  2. Purposes of Collecting, Using and/or Disclosing Personal Information related to Personnel of Business Partners and Competitors
    • Communication with persons of business partners, outside contracted vendors and competitors
    • Contribution of articles to magazines
    • Communication on our products and sales policies
    • Understanding of credit and credit exposure management information
    • Others including smooth and appropriate communication with persons of business partners and competitors
  3. Purposes of Collecting, Using and/or Disclosing Personal Information related to Various Suppliers
    • Exchange and communication of technical and facility information
    • Others including smooth and appropriate communication with various suppliers
  4. Purposes of Collecting, Using and/or Disclosing Personal Information related to the Shareholders of the Company
    • Performing obligations as specified in the Companies Act 1967 of Singapore and response to executing shareholders’ rights on behalf of the shareholders of the Company
    • Distribution of a business report and other handouts
    • Others including smooth and appropriate communication with shareholders of the Company
  5. Purposes of Collecting, Using and/or Disclosing Personal Information by Admin Division
    • Releasing information to investors and media and distribution of event information
    • Examination, investigation and response regarding consultations and reports
    • Public relation activities both within and outside of the Company
    • Website membership authentication for journalists, member contact, and confirmation of access status
    • Others including smooth and appropriate communication with persons and entities in relation to the department
  6. Purposes of Collecting, Using and/or Disclosing Personal Information related to the Customers
    • Announcement and management of medical-related forums, seminars and various events for the general public
    • Access control of visitors and factory tour guests
    • Provision of information, such as the experiences of patients and their families, to promote disease awareness
  7. Purposes of Collecting, Using and/or Disclosing Personal Information related to persons who contact the Company (All telephone conversations will be recorded for the following purposes.)
    • Understanding, examination, investigation and response to details of consultations and communications
    • Enhancing skills of telephone operators and realization of better customer service
    • Feed-back of details of consultations and responses to them to medical-information staff of the Company
    • Communication and provision of medical information to product manufacturers and distributors
    • Other related purposes including smooth and appropriate communication with users of the Company
  8. Purposes of Collecting, Using and/or Disclosing Personal Information related to Recruitment Candidates and Applicants of the Company
    • Examination and Communication of decisions for success/failure of applicants
    • Other related purposes including smooth and appropriate communication with recruitment candidates and applicants of the Company
  9. Purposes of Collecting, Using and/or Disclosing Personal Information related to Family Members of Current Employees and Former Employees of the Company
    • Employment control, provision and communication of welfare programs and other HR-related services to current employees
    • Issuance and communication of various certificates
    • Creation, management and maintenance of Shayukai member list
    • Reports, consultation and inquiries related to the management of Shayukai
  10. Purposes of Collecting, Using and/or Disclosing Personal Information related to genome data that can be authenticated or identified
    • Implementation of the discovery research and the clinical research, etc. to create efficacy and safety information of medicinal products and medical devices
  11. Purposes of Collecting, Using and/or Disclosing Specific Personal Information of medical-related persons, corporation in the business relationship and related entities
    • Submission statutory reports to the income tax with regard to payment of remuneration, etc.to the tax office

Provision of Personal Data to a Third Party

The Company may provide personal data on medical-related persons to other medical-related persons, our affiliated companies and related entities and corporations, or business partners in order to achieve “Purposes of Using Personal Information” after taking appropriate measures based on laws and regulations. If an individual so requests, the Company shall immediately suspend providing his/her personal data to third parties.
Click here for details of Request for Disclosures.

  1. Items of Personal Data to be Provided to a Third Party
    Individual’s name, e-mail address, institution’s name, address and phone number of work site, type of diagnosis and treatment in charge, department, job title, job position, year of graduation, university graduated from, year of starting as a practitioner, membership to academic associations, membership in doctor associations, sales performance, prescribing information.
  2. Method of Providing Personal Data to a Third Party
    Oral, in writing, electronic communication etc.

Shared Use of Personal Data

The Company uses personal data as indicated below, in possession with specified parties.

1. Shared Use of Personal Data with the Company’s Related Corporations

  1. Personal data of medical-related personnel such as doctors, dentists, pharmacists
  2. Scope of Shared Users
  3. Categories of Personal Data subject to Shared Use
    • Name / gender / name, address, phone number and e-mail address of work-site (medical institution) / area of medical treatment in charge / department / job title / position / year of graduation / graduated school,.
  4. Purposes of Shared Use
  5. Name of the Entity Responsible for the Management of Personal Data
    • Chugai Pharmabody Research Pte., Ltd. 

2. Personal data of Business Partners, Competitors and Clients, etc.

  1. Scope of Shared Users
  2. Categories of Personal Data subject to Shared Use
    • Name / name, address, phone number and email address of work site / department / job title / position
  3. Purposes of Shared Use
  4. Name of the Entity Responsible for the Management of Personal Data
    • Chugai Pharmabody Research Pte., Ltd. 

3. Genome data acquired by clinical research, etc.

  1. Scope of Shared Users
    • Chugai Clinical Research Center Co., Ltd., Chugai Research Institute for Medical Science, Inc. and all of which are the Company’s related corporations in Japan
      Chugai Pharma Europe Ltd. and Chugai Pharma USA, Inc. , all of which are the Company’s related corporations outside of Japan
  2. Categories of Personal Data subject to Shared Use
    • Genome data that can identify the data subjects
  3. Purposes of Shared Use
  4. Name of the Entity Responsible for the Management of Personal Data
    • Chugai Pharmabody Research Pte., Ltd. 

Anonymously Processed Information

Pursuant to laws and regulations, the Company acquires anonymously processed information processed by an appropriate method so that the processed information can neither be able to identify a specific individual nor be able to restore the personal information, and use it for analysis, survey, etc.
In addition, to the extent necessary for business, it may be provided continuously to a third party after clearly indicating that the information is anonymously processed information.

  1. Anonymous Processed Information to create
    Not applicable
  2. Anonymous Processed Information provided to Third Parties
    1. Categories of Anonymously Processed Information Provided to Third Parties.
    a. Physical information such as gender, age, height, weight etc.,
    b. Medical service information such as disease, treatment, examination, admission/discharge, etc.
    2. Provision Method of Anonymous Processed Information
    a. Provision via a server that is properly managing access

Cross-Border Transfer

  1. When the Company transfers personal data across national borders (hereinafter referred to as “Cross-Border Transfer”), we will implement appropriate safeguards such as entering into data transfer agreements with overseas recipients of personal data.
  2. In addition to the above, the Company may transfer personal data across borders between its group companies to the extent necessary for its business. The Company has concluded an Intra Group Transfer Agreement to ensure that the transfer of personal data within its group is protected to a certain standard under applicable laws.

Your rights

  1. You may request the following requests for your personal data. If you wish to make a privacy right request, please follow the procedure in “Application Procedures for Disclosing, Access and Correction of Personal Information”.
    • Access to your personal data
    • Correct your personal data
    • Withdraw consent if personal data is collected, used and/or disclosed based on your consent
  2. Even if you wish to make a request, you may not be able to exercise your rights specified in the preceding item if the scope of the request exceeds the scope stipulated in laws and regulations or there are unavoidable circumstances, such as the following examples:
    • The personal data relates to opinion data kept solely for an evaluative purpose
    • Providing you with the personal data threatens the safety or physical or mental health of another individual
    • Providing you with the personal data reveals personal data about another individual

Personal Data Possessed by Chugai Pharmabody Research Pte. Ltd.

  1. Purposes
    The Company will use retained personal data for the purposes shown in its ‘Purposes of Using Personal Information.’
  2. Procedures for Treatment of an Application for Disclosure of Personal Data
    When a request is received from an individual or his/her representatives, the Company will honestly respond to a request for notification of the purposes of use, disclosure, correction, addition, deletion, suspension of using or erasing personal data (hereinafter collectively referred to as “Request for Disclosures”) in accordance with the Acts and applicable laws.
    Click here for details of Request for Disclosures.

Application Procedures for Disclosing, Access and Correction of Personal Information

  1. Sending an Application
    If you wish to apply to the Company for subjected purposes, please contact us by the Inquiry Form.  When you fill the inquiry form, please make sure to include following requirements:
    1. (A) Please choose the title of your inquiry as “Application for Personal information disclosure / access / correction”
    2. (B) Documents for Identification of the Applicant
      A copy of a driver’s license, a passport or an original resident certificate
      (Response to the application will be sent to the address indicated in these documents. Changes of mailing address after sending an application should be notified to us immediately.)
  2. Responses to the Application
    All responses will be made in writing to the address of the applicant indicated in the document for identification of the applicant within 1 month from the date that the applicant is identified and confirmed by the Company.

Contact Information

If you have any questions related to this Policy, please contact:

Data Protection Officer
Chugai Pharmabody Research Pte., Ltd.
3 Biopolis Drive, Synapse, Singapore 138623
Inquiry Form